All Apps User Guide. Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products. Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product? See Troubleshoot Akamai Download Manager downloads.
Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager. Try this second. Didn't find what you needed in Try this first?
Try one or more of the following tasks. Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements. Allow pop-up windows and cookies. Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. Try the download again from a different location a different WiFi network, for example.
If you are trying to download using a wireless connection, try the download over a wired connection. Troubleshoot hard drive issues. Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired. If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop.
Find solutions to error messages. Go to the Search support page. Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, you could delete the cookies that contain login information and preferences. Most browsers let you choose the type of content you want to delete.
Firefox: Delete browsing, search, and download history. Chrome: Delete your cache, history, and other browser data.
Internet Explorer 8 through 11 : Viewing and deleting your browser history. Internet Explorer 7 : Delete webpage history. Acrobat and Reader are bit applications on Windows. Note: Only Reader In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer.
To switch to the bit Internet Explorer, first exit bit Internet Explorer. Then double-click the program icon for the bit version:. Reader or Acrobat could be damaged.
Repairing the installation is a quick troubleshooting safeguard. If none of the solutions in the previous sections solve the issue with viewing PDFs, you can try the following advanced steps.
For example, on some systems, the add-on appears when you select Run Without Permission. Note: If the button says Disable, then the add-on is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on. Make sure that File reads "nppdf Create a user account that has the same permissions as the account you use when the problem occurs. Or create a local administrator account.
If the problem doesn't recur when you log on to the new account, then the original user account could be damaged. For information on setting up a user account, refer to the following resources or contact your network administrator:.
Windows XP: To add a new user to the computer. Disclaimer: The registry contains system-related information that is critical to your computer and applications.
Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For more information about the registry, see the Windows documentation or contact Microsoft. Note: If Acrobat or Reader isn't installed in the default path, make sure that the key's Default value points to the actual location.
For a video demonstration of the procedure, see Check the correct registry path. Type the default path listed above in the "Value data" for your product. It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer. Right-click AcroExch. Document and choose Delete ; make sure that you have the correct key, and click Yes on any prompts. For instructions, see the documentation that came with the web server, or see this Microsoft support article.
Legal Notices Online Privacy Policy. Troubleshoot viewing PDF files on the web Search. Adobe Acrobat User Guide. Select an article: Select an article:. Common symptoms when you can't view a PDF on the web:. Select your Windows version, a language, and the version of Reader that you want to install.
Then click Download now. For step-by-step instructions, see Install an older version of Adobe Reader Windows. An unstable Internet connection can prevent you from downloading from other websites. Try downloading a file from another website, such as www. If the problem persists, contact your network administrator, help desk resource, or Internet service provider ISP. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using.
A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity for example, late in the evening, early in the morning, or on weekends. Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website.
To determine the manufacturer of a video card, view the card's properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder. Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls. To set browser security to Medium, follow these steps:.
In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button. If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply. Move the slider until the security level is Medium , click Apply , and then click OK.
To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information. Click the Security tab, and then select the Trusted Sites zone. Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable.
JavaScript is enabled by default in Firefox and requires no additional installation.
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